Privacy Policy

Last Updated: January 22, 2026

The website www.lanawool.ro is operated by ERAKSONS S.R.L., a company committed to protecting the privacy and personal data of its users in accordance with applicable Romanian and European data protection legislation.

1. Data Controller

The controller responsible for processing personal data is:

ERAKSONS S.R.L.

Registered Office: 112 Șoseaua Alba Iulia, Sibiu, Sibiu County, Romania

Tax Identification Number (CUI): 53141680

Trade Register No.: J2025098410005

EUID: ROONRC.J2025098410005

Contact e-mail: office@eraksons.eu

2. Personal Data We Collect

Through www.lanawool.ro, we may collect the following categories of personal data:

• First and last name
• E-mail address
• Phone number
• Shipping and billing address
• Company identification details (where applicable)
• Information required to process payments (card details are never stored)
• IP address, browser type, and device information
• Any other information voluntarily submitted by users through contact forms or e-mail

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

• Creating and managing your customer account
• Processing orders and delivering products
• Issuing invoices and fulfilling tax and accounting obligations
• Communicating with customers (order confirmations, customer support, and inquiries)
• Improving the functionality and user experience of our website
• Sending marketing communications (only with the user's explicit consent)
• Complying with applicable legal obligations

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (Article 6(1)(b) GDPR)
• The user's consent (Article 6(1)(a) GDPR)
• Compliance with a legal obligation (Article 6(1)(c) GDPR)
• The legitimate interests of the data controller (Article 6(1)(f) GDPR)

5. Data Retention

Personal data will be retained:

• For as long as your customer account remains active
• For the period required to fulfill contractual and legal obligations
• For the retention periods required under applicable tax and accounting legislation
• Once the applicable retention periods expire, your personal data will be securely deleted or anonymized.

6. Disclosure of Personal Data

Your personal data may be shared with:

• Courier and delivery service providers
• Payment service providers
• IT service and hosting providers
• Public authorities, where required by law
• All such third parties are contractually or legally required to maintain the confidentiality and security of your personal data.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• The right to access your personal data
• The right to rectification
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw your consent at any time
• The right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) (www.dataprotection.ro)

To exercise any of your rights, please contact us at: office@lanawool.eu

8. Data Security

ERAKSONS S.R.L. implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or accidental disclosure.

9. Cookies

The website www.lanawool.ro uses cookies. For more information, please refer to our Cookie Policy, available on the website.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy whenever necessary. The most recent version will always be published on our website and will indicate the date of the latest revision.